Orders are shipped via USPS First Class Mail, 2-3 days, maximum weight: 13 ounces. Shipment over 13 ounces becomes Priority Mail, 1-3 days.
For a return/exchange, please ship your product to: RM-Gear 1949 Wilson Ave Apt 105 Saint Paul, MN 55119.
*If you are shipping an item over $75, please consider using a tracking shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned/exchanged items.*
You are responsible for shipping cost on returned/exchanged items. Shipping cost is non-refundable unless the exchange is a result of our processing error. Refunds are issued based on the payment method used at the time of purchase. Refunds may take up 5-7 business days. Please contact us should you not receive a refund after this period.
RM-Gear strives to provide you the best customer service possible. That is why we offer a 30-day money back guarantee. If you are not 100% satisfied with our gear, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, or other charges.
The item must be returned, unused or used, in good condition, in original packaging (whenever possible), and with all paperwork and accessories to ensure full credit.